Management
Our capable administration works to keep ACCES running smoothly. Our managers work together to provide ongoing training for our staff so that we can provide the best care possible for you and your pet. Our team also works together to keep our facility in top-notch condition.
Roy Brock (Hospital Manager/Finance Director) is originally from Pleasant View, Tennessee, located just outside of Nashville. He moved to Seattle in October, 2000. He was a corporate location manager of a major home-repair and remodeling company before joining our team. He has 2 golden retriever brothers, Niko and Bubba. Roy recently received his MBA from Regis University in Denver, CO.
Nya Stilwell (Human Resource Director) is our human resources manager. Nya was previously the administrator at a large veterinary specialty practice in southern California and also worked as a zookeeper for wolves and large cats. She has one super cute Border Terrier named Louise (Wheezy).
Administrative Support
Doug Garland (IT Technician) has 30 years of experience in the computer industry. When he's not working on computers, Doug enjoys the outdoors with his Golden Retreiver Misty.
Christina Ryan (Marketing Coordinator/Blood Bank) has a BA in Communications and another in Anthropology from Pacific Lutheran University. She has previous experience working as a receptionist in a veterinary day practice. Christina has four cats named Moses, Oliver, Juliet and Sheba. Her special interests are in Hematology & wound management, and she someday hopes to receive her veterinary technician license.
Shin Zhang (Administrative Assistant) has over eight years of experience in office/Human Resource administration and is interested in developing more in the field of Human Resources. She loves animals and respects the veterinary industry.
Client Services
Our client service staff are the first people you will meet when you come to ACCES. Their goal is make your experience as smooth as possible, to make sure you are well taken care of, and that all your questions are answered. They will help you with paperwork and make sure that you and your pet receive the best care.
Mariko Bushcamp (Client Service Staff) is a recent graduate of the University of Washington. She worked for a while in an animal shelter in Japan as a volunteer. She also has experience in customer service from her time working in a dental clinic as well as for UWTV as a receptionist. Mariko has a cat she brought home from Japan named “Tasty All McGrovers”, recently adopted a Siamese she named "Professor Thunderpants", and a corn snake named “Ace Guitar Wolf.”
Erin Gallagher (Client Service Staff) has a B.S. in Biochemistry from the University of Washington. While working on her degree, Erin worked providing customer service for 4 years in the sales & restaurant industry. She joined the ACCES team because she is interested in pursuing a career as as licensed veterinary technician, and will get a lot of experience in veterinary medicine at ACCES. Erin has a very active lifestyle and enjoys outdoor sports such as running, as well as baking and cooking. At home she has two pets: a dog named Lily and a cat named Jade.
Dana De La Torre (Client Service Staff) has over twelve years of veterinary reception experience, most of which was at Animal Dermatology Clinic in Southern California. Her special medical interest lies in wound management because her dog, Henry, has Ehlers-Danlos Syndrome which causes his skin to tear easily. She also has a cat named Miyah who fortunately doesn’t have a rare disease, a chocolate Pomeranian named Jack, and a hedgehog named Walter.
Peter Donovan (Client Service Staff) has a BA in Cinema-television from the University of Southern California. He previously worked as a filmmaker and musician in Los Angeles and Portland ME. He just moved to Seattle to return to school and pursue an education in veterinary medicine. He is excited to learn as much as possible from the great staff at ACCES! He has a six-month-old Australiaian Shepherd mix named Billie Jean who likes AC/DC and watching Mel Gibson movies.
Kailey Higgins (Referral Coordinator) has 4 years of hostess and reception experience. She loves working with thepublic, and this is her firstveterinary job. She has a six month old Pit Bull named Maebe.
Dawndy Merritt (Client Service Staff) worked as a lead receptionist at a localclinic before joining our team. She has a wide variety of pets including cats, dogs, birds, bunnies and an iguana. She also volunteers on a critter team at the Seattle Animal Shelter. She is interested in learning as much as she can in the veterinary field.
Kendra Oliver (Client Service Staff) has a degree in Anthropology from the University of Washington. Prior to joining the ACCES team, Kendra served in the Peace Corps as a HIV/AIDS educator in the Kingdom of Swaziland. She owns two orange cats who formerly worked as barn cats.
Technicians & Veterinary Assistants
Our licensed veterinary technicians and veterinary assistants work with the doctors to provide compassionate care for your pets. Their goal is to assist the doctor as needed and to provide the nursing care needed to get your pet better if they need to be admitted to our intensive care unit. Our staff is highly trained and includes two of the very few emergency and critical care certified technicians in the state.
Charlotte Bonnell (LVT) worked in a day practice for 2.5 years before joining the ACCES team, and was previously a volunteer with PAWS. She has a dog named Franny, who is "a true mutt of unknown age and lineage" as well as a sweet old tomcat with a meow like an air-raid siren. Charlotte's special interests are in critical care and pathology.
Lindsay Bridgewater (Client Liaison) worked at an emergency clinic in Michigan before joining our team. She has 3 dogs, 1 cat, and 1 horse.
Shannon Brown (Veterinary Assistant) is working on getting her masters degree in acupuncture & oriental medicine, including Chinese Herbal Medicine. She owns one dog, Mowgli and two cats, Digger and Dozer. She eventually wants to do acupuncture on animals, specializing in horses.
Nina Cahail (LVT) is a recent graduate of the Pierce College Veterinary Technician program. Prior to her internship and hire at ACCES, Nina worked for 2 years as a kennel assistant at Woodhaven Veterinary Clinic in Edmonds. Her special interests lie in marine mammal & wildlife medicine & rehabilitation. She has a dog named Damarco and two cats named Lucy & Mr. Meow.
Michelle Duritza (Veterinary Assistant) has a B.A. in Psychology from Canisius College, with dual minors in Animal Behavior and Zoo Biology. She has also gone to school for animal husbandry and behavior. For one year Michelle worked as a lead in the kennels at the Seattle Humane Society, as well as interned in the Buffalo Zoo. She has an avid interest in all aspects of animal medicine and loves to use her knowledge and skill to help where needed. At home, Michelle owns a pug named Reggie.
Andrea Clewley (Veterinary Assistant) has a B.S. in Biology and Zoology from the University of Washington. She worked as a seasonal marine animal rehabilitator at Alaska Sea life Center and a seasonal wildlife rehabilitator at Wolf Hollow Wildlife Rehabilitation Center. She is especially interested in zoonotic diseases. Andrea recently adopted a very sweet black lab from the Humane Society, and named him Bowser.
Celeste Croteau (Veterinary Assistant) attended Ashmead College but loves working with animals and wants to make a great and rewarding career out of it. Her very first job was as a kennel attendant in a small veterinary clinic. Celeste would eventually like to become a LVT and attend Animal Massage school to do animal aquatic rehabilitation. In her spare time Celeste enjoys volunteering at PAWS, taking her retreiver Casey to the park, or relaxing on the couch with her cat Patches.
Allison Dietz (LVT) managed and worked as a veterinary assistant in a Banfield pet hospital before joining our staff. She also helped start and manage a veterinary blood bank prior to joining the ACCES team and beginning a blood bank here. She is very interested in blood banking and in transfusion medicine. Allison is currently attending the University of Washington to receive her microbiology degree. She has one cat named Arthur and two budgies.
Mandy Flatin (LVT) has a B.S. in Veterinary Technology. She worked in North Dakota for three years as a technician before moving to the Seattle area, where she loves to go fly fishing. Mandy has a lab-cross named Jackson and a cat name Melman.
Amber Frey (LVT) graduated from Pierce College. She has one year previous experience working at a day practice. Amber has 2 iguanas, 2 Italian greyounds, 4 cats and 1 bird.
Tana Greatorex (LVT) has been in the veterinary field since 2000 and graduated from Veterinary Technician School in 2003. Her special interests are in surgery and physical therapy. Tana has two cats, Isis and Choco.
Theresa Kincaid (LVT) comes to us after working three years in a veterinary day practice. She also volunteers at the Woodland Park Zoo. Theresa has 3 cats-two of which are blood donors.
Carmen King, (LVT, VTS (ECC)) graduated from the Pierce College veterinary technology program in 2002. She is the daughter of a veterinarian, started cleaning kennels at age 14, and has been working in veterinary medicine ever since. She has two Dobermans named Austin and Calla, and a blood-donor cat named Abby.
Lynn Jansheski (LVT) has six years of experience in the veterinary field prior to joining ACCES, which included two years of general practice, two years of specialty surgery and two years of specialty emergency. She has a Bachelors in Visual Arts fromthe University of Florida and a Bachelors of Applied Sceinces in Veterinary Technology from St. Petersburg College. Her special interests are in wound care. Lynn has a Siamese mix named Anna and two Hound mixes named Dean and Cordy.
Jessica LaChapelle (Veterinary Assistant) has three years of experience in small animal veterinary clinics. She has a special interest in emergency and internal medicine and is interested in pursuing a veterinary medical career. She has a five year old pit bull named Sasha and a cat named Tyrone.
Timothy Malone (LVT) has a veterinary technician degree from Pima Medical Institute and a B.S. in Biology from University of New Mexico. Tim works as an assistant in our Internal Medicine department and enjoys the challenges of all the interesting types of cases. His previous career was in the pharmaceutical industry, until in mid-life when he changed his focus to the veterinary industry. He has a dog named Marlo which is a Beagle/Basset/Boxer mix.
Josh Martin (Client Liaison) has over six years of experience in veterinary day practices as a receptionist, kennel and veterinary assistant. His other relevant experience was as a volunteer at Sarvey Wildlife Center and as a dogsledder. His special interests are in veterinary medicine, biochemistry and genetics. Josh owns two cats-Possum & Panda-who are part of the ACCES blood donor program.
Matt McFarland (Veterinary Assistant) volunteered with the Seattle Animal Shelter for one year. He owns a dog, rabbit, tortoise, hedgehog, lovebird and 2 ferrets. He also continues to foster pets for the animal shelter. His special interests lie in the care and behavior of small and exotic animals.
Heather Montgomery (LVT) has a BS in Biology and a BA in Anthropology from the University of Washington. She has previous experience working at the UW Primate Center and at day practices. Heather owns 3 cats: Snooty Butler, Sarah, and Pretty Princess.
Linda Ness (LVT) spent several years as a licensed massage therapist before switching to the animal industry. She had several years experience at another emergency facility before joining our team. She enjoys the adrenaline rush of helping animals during a true crisis. She has one dog, 4 cats and 2 birds, and her special interests lie in anesthesia and exotics.
Brynn Petersen (LVT) came to us with 8 previous years of experience in emergency medicine. She has a cat with one eye, a cat with no eyes and a cat that is just plain lazy. Her special interests are in cytology analysis, exploratory surgeries and wounds.
Julie Posch (LVT, VTS (ECC)) (Lead Training Technician) has two bachelor’s degrees, one in zoology and the other in business. She has many years of experience in animal emergency. Her special interests are emergency critical care and anesthesia. She has one spotted dog named Kyra and one horse named Kip and another named Tim. Julie also has an array of farm animals.
Matt Reyes (Veterinary Assistant) has future plans to get a Dogue De Bordeaux. His special interests are in internal medicine, critical care and animal behavior. Matt is pursuing his career in veterinary medicine.
Tracey Schmidt (LVT, VTS (SAIM)) started working in the veterinary field in 1995. She has a BS degree in zoology from University of Washington and received her technician's license in 2001. Tracey has worked for the Woodland Park Zoo as a volunteer. She has one dog and three cats. She enjoys working in a place where technicians are trusted by the doctors and allowed to work as part of the team.
Riki Strough (LVT) had many years of prior veterinary experience in California before moving to Seattle and joining our team as the inventory coordinator and assistant to the surgeon. She has 2 dogs and is especially interested in emergency medicine and orthopedics.
Jaime Symbol (Veterinary Assistant) has been part of the ACCES team almost since its opening in 2003. Prior to joining the ACCES team, Jaime worked for 4 years at a general day practice. Currently, she has a pitbull named Shug who serves as a blood donor at the ACCES Blood Bank, as well as 2 cats named Lucy Lou and Leggs.
Diane Yamamoto (LVT) started her veterinary career in Colorado. She has worked in specialty, surgery, and emergency clinics before joining our team. She has one cat, Mxyzlpzlk. Her special interests in veterinary medicine include radiology, nutrition, and mean cats.
Yvonne Victor (Surgical Assistant) has owned and cared for many, many animals over the years. She has taken care of everything from dogs to other, smaller, loveable critters. She has a special interest in animal husbandry and geriatrics. In addition to her meticulous cleaning and eye for detail, she enjoys being a part of the surgical team at ACCES. Yvonne has two loveable miniature Schnauzers named Reggie and Gordy that love to come to work with mom every day.
Kennel Support Staff
Albert Campos (Kennel Staff) has over three years of customer service experience and two years working as a lab technician with the Department of Agriculture. He has one black cat named CiB (cat in black).
Amanda Ishmael (Kennel Staff) has worked for many years with animals. She has been an independent pet sitter for 5 years, and is certified in pet safety from the Red Cross. She has two cats: Simon and Purl, and a tiny little Chihuahua.
Jennifer Johnson (Kennel Staff) is a former New York City resident, where she worked as a Licensed Veterinary Technician for two different animal hospitals. She received her AAS in Veterinary Technology from La Guardia Community College in New York. JJ has one very sweet pitbull named Alabama.
Adam Pierce (Lead Kennel Staff) has a bachelor's degree in media studies from University of Washington and is currently working on his master’s. He previously volunteered for the Humane Society in Oregon. Adam has saved a cat named Alejandro with a broken leg that came into the hospital, and now Alejandro is a blood donor. He also has a very energetic dog named Reese. Adam has a special interest in animal personality.
Hospital Cats: ACCES also happily employs two hospital cats. They live in the break room and donate blood on an emergency basis. Their names are Apollo (pictured above), and Klunker (pictured on the "For Pet Owners" page). Their main interests include keeping the chairs warm for the staff, scrounging for dropped bits of food, and pretending to not want your affection.
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